Head of Retail Operations

To deliver the Sales Target for all stores within Vietnam, whilst maintaining the Company Image & Standards.

To build and implement an operations framework for Vietnam and provide clear and strong leadership for the newly created teams in implementing current and new working practices and methodologies that enhances the business performance. 

• Delivery of the Sales Budget

Achieve or exceed the sales objective in the Business Plan through periodic brand performance reviews and taking practical and appropriate actions. Taking into consideration Trading Calendar, build organization, training, merchandising, Advertising in compliance with company standards to ensure the desired results are achieved.

• People Management.

Own the manpower planning and management of stores and its staff in order to achieve work environment which supports and improves store and team performance. Build in reward & recognition (non-financial) to keep the employee morale high. Develop store staff to provide a customer service exceeding customer expectation. To become “The Best” sales team. Work with the local manager to determine staffing requirements for the departments; interviewing, hiring and managing performance

• Budget Planning & Management

Ensure the effectiveness and improvement of the stores operating cost through monitoring of changes in expenditures and discrepancies and through communication on the efficient use of resources.

• Operations Management

Ensure the store hygiene, housekeeping and good application of marketing material are maintained in line with company standards and to develop the capability of store team to support all operational functions of the stores. Organize the resolution of any administrative issues faced by an operational store (e.g. maintenance, equipment malfunction, etc.) in order to resolve the problem timely. Organize resolution of customer / employee complaints reported, either immediately or soon thereafter, upon checking internally for its resolution in accord with company policy and procedures.

• Visual Merchandising

Manage, organize and implement visual merchandising standards in line with the company policies to ensure guidelines and standards are met

• Loss Prevention

Ensure that the Loss Prevention policies, system & procedures are implemented in all stores and that the discrepancies in stock inventory are investigated in a timely manner to minimize the risk of internal and external loss of store merchandise and revenues. Implement the inventory process & contingency action plans to prevent shrinkage. Assess business operations and seek to manage all areas of risk in relation to company policy and procedure to ensure that the store property and data are protected

• Cash Management.

To define cash management requirements in stores and establish strong disciplines to protect company cash assets.

• Policy and Procedures

Review of all current internal processes and policy relating to operations support and develop and enhance operational policies and procedures for Loss Prevention, Store Operations, Inventory, New Stores Opening and Cash Audit functions across all countries.

• Store Projects

Organize the opening, modification, refurbishment or closure of stores in accordance with the Company Development plans and standards.

• Market Intelligence.

Keep abreast of the latest trend in the market with respect to the Product Trends and Brand standards.

• Retail Knowledge: Should demonstrate an understanding of the operational, sales of a retail company.
• More than 5 years’ experience in relevant position.
• Computer Literate: Should be competent in basic office skills
• Required to speak English
• Good management skills.
• Good analytic & problem-solving skill. 
• Good communication and interpersonal skills.
• Able to handle various task with minimum supervision
• Ability to work under high pressure